Appointments

• Use our online consultation form (preferred).
• Or call the practice if you cannot go online.

• A GP or trained clinician will review your request.
• They will decide how best to help you based on your needs.

• Be offered a telephone consultation.
• Be invited for a face-to-face appointment.
• Be directed to another service (pharmacy, community team, NHS 111).

• Urgent problems can be prioritised quickly.
• You will get the right care without unnecessary delays.
• It helps us manage demand fairly for all patients.

👉 We understand this is a change to the way you access our services, and we will support you throughout the process, more information about Total Triage Model can be found here.

To request an urgent appointment (Monday to Friday):

• Complete an eConsult or call the practice Monday to Friday on 01233-645851, 8:00am to 6:30pm
• We operate a telephone triage system. If it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate "walk in appointments".

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For urgent appointments out of hours please telephone NHS 111.

We operate a telephone triage system, if it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate “walk in appointments”

All appointments are initially triaged over the telephone. You can book an appointment by telephoning 01233-645851 or Complete an online form this service, known as eConsult is available Monday to Friday between 8:00am and 6.30pm.

If you feel that your consultation with a GP will take longer than 10 minutes, could you please request a double appointment at the time of requesting. This should help towards keeping clinics running to time. Thank you

We offer a limited number of telephone appointments on Saturdays, which can be booked on the preceding Friday. Please note that we do not provide walk-in appointments, except during our advertised walk-in Saturday clinics held once a month. If you believe you would benefit from a telephone appointment on a Saturday, please add this to your e consult or speak to a receptionist.

For urgent appointments out of hours please telephone NHS 111.

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)
• Reply CANCEL to your appointment reminder text message 
• Phone us on 01223 645851 when we are open
• Visit the surgery and let the receptionist know in person

Please tell us as soon as possible if you no longer need your appointment so we can offer it to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

As qualified healthcare professionals, pharmacists can offer advice and treatment (without the need to contact our surgery to get a prescription) for minor illnesses such as:

• Sore throat (adults and children aged 5 years and over)
• Earache (children and young adults aged 1 to 17 years)
• Sinusitis (adults and childrens aged 12 years and over)
• Impetigo (adults and children aged 1 year and over)
• Shingles (adults aged 18 years and over)
• Infected insect bites (adults and children aged 1 year and over)
• Uncomplicated urinary tract infections (UTIs) in women under 65. (women age 16 to 64 years)

They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (NHS UK).

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you are more than 10 minutes late for your appointment you may be seen at the discretion of of the clinician, depending on the time available. 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.