Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us Monday to Friday on 01233-645851, 8:00am to 6:30pm
• Use an online form - eConsult - this is on our home page and is available Monday to Friday from 8:00am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• Phone us Monday to Friday on 01233-645851, 8:00am to 6:30pm
• Use an online form - eConsult - this is on our home page and is available Monday to Friday from 8:00am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We operate a telephone triage system, if it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate “walk in appointments”

If you feel that your consultation with a GP will take longer than 10 minutes, could you please request a double appointment at time of booking. This should help towards keeping clinics running to time. Thank you 

We do also offer a limited amount of appointments on a Saturday which are booked on a Friday . We do not offer walk-in appointments on any days, including Saturdays. Please ask the receptionist for any availability if you feel you would benefit from having a Saturday appointment, 

For urgent appointments out of hours please telephone NHS 111. 

Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

All incoming telephone calls will be recorded for training purposes only; patients will have the following options when calling the surgery, 

• option 1 for prescription queries between the hours of 10:00 – 12:00
• option 2 for results, between the hours of 15:00 – 17:00
• option 3 for secretarial/dermatology queries between the hours of 09:00 – 16:00

For telephone or appointment requests patients are asked to stay on the line for a receptionist.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you are more than 10 minutes late for your appointment you may be seen at the discretion of of the clinician, depending on the time available. 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.